Refund policy

Online return policy

Purchases of sale merchandise are considered FINAL SALE. Qualifying items may be returned within 10 days from the date of receipt for a complete refund (less shipping costs) to the same card on which they were purchased. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error. If you receive a damaged or incorrect item, please notify us by emailing info@arzeatelier.com within 3 days of delivery. 

All returns must be in their original condition and accompanied by a copy of the invoice included with the original shipment. All returns must be sent via UPS, Fedex, or USPS to:

Arzé Atelier Returns Department

1833 Edgecliffe Dr. Suite #4

Los Angeles, CA 90026

We will contact you when your return has been received and processed. We make every effort to credit your card within one business day of receiving your return. Feel free to email us at info@arzeatelier.com with any questions about returns.

Exchanges

If you wish to make an exchange, please place a new order and return the original merchandise separately. This will ensure the quickest service and that the exchange item you need is in stock.

In-store return policy

Purchases made in our retail pop up stores qualify for an exchange of store credit only for full-price merchandise returned within 10 days with receipt. No refunds. Purchases are final on sale merchandise. Store credit must be redeemed at location where issued. Purchases made with store credit are final.