Shipping policy

Our fulfillment team ships on Monday through Friday. We make every effort to process and ship your order within 48 hours of receipt. Postage rates are calculated by the carriers, and are based on the weight and size of your order as well as the distance to be shipped. Please note that the estimated shipping time begins the day your order is received by the carrier, not the day that the order was placed. If you would like expedited shipping, please contact us for more information at info@arzeatelier.com.  We are not responsible for delayed, lost, or stolen packages. Some orders may experience customs delays and we have no control over them. On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order.

Domestic

We offer domestic shipping through USPS and UPS. You can select your preferred carrier and service speed at checkout. If your subtotal is equal to or greater than $250, your order will qualify for complimentary ground shipping, which will automatically appear as an option at checkout. If you choose the free shipping option, your order may ship through either USPS or UPS at our own discretion.

International

We offer international shipping through USPS and UPS. Please allow 7-21 days for your order to reach your destination country, plus extra time for your order to pass through customs. Orders shipped outside the U.S. will be delivered on a Delivery Duty Unpaid (DDU) basis. The recipient is responsible for paying all customs and clearance related duty/tax, which is based on the full purchase price paid for this order (as reflected on the commercial invoice). We are not responsible for any delays that may result from customs processes. If your package has arrived in the destination country and you have not received it, we suggest you contact your local postal service or customs office for further information.